Privacy Policy

1. Scope of This Policy

Utility For Homes (“Utility For Homes”) is dedicated to protecting your privacy rights. This Privacy Policy outlines the types of personal information we collect through our website and services (excluding our employees or technicians), how we use that information, and the steps we take to safeguard it. If you have questions about our privacy practices or this policy, please refer to the Contact Us section at the end.

2. Agreement to Terms

By using our services, you agree to the terms of this Privacy Policy. Providing personal information is voluntary, and you can use some features of the service without submitting any personal data. If you do not agree with the terms of this policy or our Terms of Use, please discontinue using the service immediately.

3. Policy Updates and Effective Date

This Privacy Policy is effective as of the date indicated above and remains in force until replaced by an updated version. We may revise this policy at any time, and we encourage you to review it regularly. Changes will be reflected by the “last updated” date. If we make significant updates, we will notify you via a prominent message on our website or by email. Continued use of our services after changes are made indicates your acknowledgment and acceptance of the revised terms.

4. Information We Collect

We may collect the following categories of personal information:

• Identifiers: name, IP address, email, account credentials, phone number, addresses, date of birth, government-issued IDs (e.g., Social Security number, passport number), payment and banking info, signatures, etc.

• Internet and electronic activity: browsing and search history, interaction with our website.

• Employment details.

• Geolocation data.

• Education and skill-related info.

• Protected class characteristics: age, gender, nationality, marital status, disability, race/ethnicity.

• Audio, visual, and similar electronic data.

• Commercial data: records of product/service purchases or interests.

• Inferred profile data: behavior, preferences, etc.

We collect this information when you interact with us via our website, mobile applications, phone calls, emails, in-person services, or through third-party partners (e.g., retailers you’ve purchased from who request our services).

4.1 Cookies

Cookies are small text files stored on your device to identify and remember you. They allow us to personalize your experience, remember login info, and track usage trends. You can disable cookies in your browser, but this may limit certain features of our service. Web beacons (invisible pixel images) may also be used in emails and web pages to track engagement and improve your user experience.

You can learn more about interest-based advertising and control cookies through:

• Network Advertising Initiative Opt-Out

• Digital Advertising Alliance Opt-Out

• TRUSTe Advertising Choices

4.2 Device Information

We may automatically gather information from your device, such as:

• IP address, device identifiers, geolocation, browser type, operating system, access times.

• Website usage patterns, like pages viewed, navigation paths, clicks, and error logs.

We may use tools like cookies or analytics providers to collect this data for performance monitoring and service improvements.

4.3 Analytics

We collect aggregate data from tools like Google Analytics to understand user behavior, preferences, and site usage trends. This helps us improve the service. This includes pages visited, visit duration, device/browser details, and location.

To learn more or opt out of Google Analytics tracking, visit Google Analytics Privacy.

4.4 Children’s Privacy

We do not knowingly collect information from children under 16 or allow them to create accounts. Parents are encouraged to be involved in their children’s online experiences. For guidance on children’s online privacy, visit the FTC’s guide.

5. How We Use Your Information

Your personal information may be used to:

• Manage your relationship with us (e.g., customer support, account management).

• Deliver requested products or services.

• Send you relevant marketing communications.

• Analyze and improve website performance and user behavior.

• Detect fraud, security threats, and enforce compliance.

• Meet legal and regulatory obligations.

6. How We Share Your Information

We may share your information with:

• Legal, financial, and business advisers.

• Third-party service providers (e.g., IT, payment processors, marketing).

• Business partners, including retail affiliates.

• Government authorities or law enforcement agencies, as required.

• In the event of a merger, sale, or restructuring of our company.

Some service providers may act as independent data controllers and have their own privacy obligations. You may consult their privacy policies for more details.

7. Your Privacy Choices

To stop receiving marketing emails, you can:

• Click “unsubscribe” in any of our emails.

• Contact us at support@utilityforhomes.com.

Note: You may still receive essential account-related messages even after unsubscribing from marketing.

8. How We Protect Your Information

We implement reasonable technical and organizational safeguards to protect your data from loss, misuse, or unauthorized access. Access is restricted to authorized personnel only. While we strive to secure your data, no method of transmission over the internet is 100% secure.

9. California Do-Not-Track Disclosures

Utility For Homes does not respond to Do-Not-Track (DNT) signals in web browsers. Learn more at All About DNT.

10. California Consumer Privacy Rights

This section applies to California residents and supplements the rest of this Privacy Policy.

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information we collect and why.

• Request a copy of your personal information.

• Request deletion of your personal information (with certain exceptions).

• Opt-out of any sale of personal information (we do not sell your data).

• Be free from discrimination when exercising your privacy rights.

Personal Information Disclosed (Past 12 Months): We may have disclosed the following to service providers, advisers, partners, or government bodies:

• Identifiers (e.g., name, contact info)

• Internet activity

• Employment data

• Geolocation data

• Education and skill details

• Protected classifications

• Visual/audio/electronic data

• Commercial data

• Profile inferences

We have no knowledge of sales or disclosures of data from individuals under 16 years of age.

To exercise your rights, please contact us at support@utilityforhomes.com. Verification of your identity will be required. You may also designate an authorized agent, provided they submit appropriate documentation and you verify your identity directly with us.

11. External Links

Our website may link to third-party websites (e.g., partners or social media platforms). We are not responsible for the content or privacy practices of these external sites. Accessing them is at your own risk, and we encourage you to read their respective privacy policies.

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